Introduction
The terms governing the use of this website (www.bothub.es) and the purchase of products on it (hereinafter referred to as the "Terms") are established, applicable regardless of the application, digital medium, support, or device through which it can be accessed. Please read these Terms carefully as well as our Privacy and Cookies Policy before using this website. By using this website or placing an order through it, you agree to be bound by these Terms and our Privacy and Cookies Policy, so if you do not agree with all the Terms and the Privacy and Cookies Policy, you should not use this website. If you have any questions related to the Terms or the Privacy and Cookies Policy, you can contact us through our contact methods. The contract may be formalized, at your choice, in any of the languages in which the Terms are available on this website.
Our data
The sale of items through this website is carried out under the name of Julián González Conde, located at Av. Andalucía 63, floor 1, apartment 3, 41100 Sevilla, and tax ID 29514692B, with phone +34 600116084 and email contact@bothub.es.
Your data and visits to this website
The personal information or data you provide us will be processed in accordance with the provisions in the Privacy and Cookies Policy. By using this website, you consent to the processing of such information and data and declare that all the information or data provided are truthful and correspond to reality.
Description of products and services
Bothub offers detailed information about the features of each product or service.
Use of our website
By using this website and placing orders through it, you agree to:
- Use this website only to make legally valid inquiries or orders.
- Not to place any false or fraudulent orders. If it could reasonably be considered that such an order has been placed, we will be authorized to cancel it and inform the relevant authorities.
- Provide us with your email address, postal address, and/or other contact details truthfully and accurately. Also, you consent that we may use this information to contact you if necessary (see our Privacy Policy).
If you do not provide all the information we need, we will not be able to process your order.
We reserve the right to prevent your access to our website or to cancel your account if your behavior constitutes a breach of these terms and conditions or current regulations.
By placing an order through this website, you declare that you are over 18 years old and have the legal capacity to enter into contracts.
Price and payment
The prices on the website include VAT.
Prices may change at any time, but (except as previously stated) possible changes will not affect orders for which we have already sent an Order Confirmation.
Once you have selected all the items you want to purchase, they will have been added to your basket, and the next step will be to proceed with the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or verifying the information requested at each step. Additionally, during the purchase process, before making the payment, you can modify the details of your order. Furthermore, if you are a registered user, you have a detail of all the orders placed in the My Account section.
You can use Visa, Mastercard, and Bizum cards as payment methods (subject to the availability and operation of each bank and its app).
By clicking "Authorize Payment" you are confirming that the credit card is yours or that you are the legitimate holder of the gift card or debit card.
To minimize the risk of unauthorized access, your credit card data will be encrypted. Credit cards will be subject to checks and authorizations by the issuing entity, but if this entity does not authorize payment, we will not be responsible for any delay or failure to deliver and we will not be able to formalize any contract with you.
Orders
Ordering process
This process ranges from the initial selection of the product or service by the Customer to the payment moment. Before definitively confirming the order, the Customer will have the opportunity to review a summary that includes essential details such as the description of the selected products or services, their price, and any applicable additional costs.
Order modification
We understand that sometimes changes are necessary. Therefore, we offer the flexibility to modify the contents of the order at any time before its definitive confirmation. This feature allows our customers to conveniently adjust their selections before finalizing the purchase process.
Liability for errors in information
We are not responsible for errors or failures in processing orders that are a direct consequence of incorrect or incomplete information provided by the Customer. If problems or errors related to the supplied data arise, this may affect the ability to process and complete the order.
Order confirmation
The final confirmation of the order will be made by sending a confirmation to the email address provided by the Customer. This confirmation represents the formal acceptance of the order by our store and will be sent within a maximum of 24 hours after viewing the order confirmation page on the Customer's computer.
Order processing</p
The effective processing of the order will be carried out once the confirmation of the payment made online by the Customer has been received. This ensures that all aspects of the order, including payment, are properly completed before proceeding with its processing and shipment.
Cancellation of orders
Eligibility to place orders
Only adults (18 years or older) can place orders on our website. Orders are not valid if they do not meet the criteria set out in our General Conditions.
Order restrictions:
We reserve the right to refuse or cancel orders in the following cases:
- Non-compliance by the customer with the General Conditions.
- Existence of overdue invoices not settled by the customer.
- Pending disputes with the customer arising from previous orders.
- Fraudulent use of the website or payment methods.
Order payment conditions
Orders must be paid in full within a maximum stipulated period from the issuance of the order. This includes orders with payment by transfer and those with the option of payment and pickup in store.
Cancellation process</p
In the event of cancellation of an order for any of the mentioned reasons, the customer will be informed by email. No compensation will be granted for the cancellation of orders. We will not be responsible for the non-delivery of the notification if there are errors in the contact information provided by the customer.
Reception of the goods
Upon receiving the order, the customer must verify that the products comply with the requested. The delivery should not be accepted if the packaging is damaged or the seal is broken. Any observed deficiencies must be immediately reported.
Personal Data
Personal data will be processed according to Bothub's Data Protection Policy. The Customer may exercise their rights of access, rectification, cancellation, and opposition.
Force Majeure
Bothub will not be responsible for failures due to causes beyond its reasonable control.
Modification of the Conditions
Bothub may modify these conditions at any time. The validity depends on their publication on the website.
Contact Information
For any questions or additional information, please contact Bothub via email contact@bothub.es or call +34 600116084.